Reach for Success

Reach for Success revolved around case managers who recruited participants for the program, connected them with services, and helped them navigate through life crises and job loss. Case managers contacted participants at least once a month and provided individualized counseling to help them navigate new job responsibilities or interpersonal issues (at work or at home) that presented a challenge to their continued employment. Case managers were given a reduced caseload of 40 to 85 cases compared with the typical 100 to 120 cases per case manager. Case managers focused primarily on connecting participants with supportive services (mainly transportation and child care assistance) to help them maintain employment but also connected them with existing employment retention and advancement services as needed. These services included job development for participants who lost their jobs or sought better-paying jobs, as well as soft-skills training, work-based or general education, and career-specific training. Participants received services until they left TANF, or for up to one year if they remained on it. Reach for Success’s target population was volunteer TANF recipients (mostly single mothers) who worked at least 32 hours a week but did not earn enough to leave TANF. Reach for Success was implemented in Los Angeles County. It was evaluated as part of the Employment Retention and Advancement Evaluation.