Maximum Customer Choice participants could request counseling from program staff to guide them to appropriate training selections, but they did not automatically receive counseling. Participants received an individual training account in the amount of $3,000 to $5,000, depending on the program site. Most Maximum Customer Choice participants requested counseling and completed counseling and training program selection in five sessions. Then, participants engaged in their selected training program for an average of 18 weeks. Program participants were dislocated workers and adults, 18 years or older, who were eligible to receive training funded by WIA. The program operated in eight sites: Atlanta, GA; Bridgeport, CT; Charlotte, NC; Jacksonville, FL; Maricopa County, AZ; North Cook County, IL; northeast GA; and Phoenix, AZ.
Comparing the effectiveness of Maximum Customer Choice to Guided Customer Choice indicates the effect of the services that are unique to Maximum Customer Choice or how much better Maximum Customer Choice meets participants’ needs than Guided Customer Choice. Participants in Maximum Customer Choice, could choose to participate in counseling. In contrast, participants in Guided Customer Choice had mandatory counseling. The study that evaluated Maximum Customer Choice versus Guided Customer Choice also evaluated Structured Customer Choice.
Low
